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Bike Rack Complaint

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Need something else?

  • Citi Bike to report Citi Bike issues
  • Chained Bike to report an unusable (derelict) bike chained to public property
  • Bike Rack Request to request that the City install a bike rack on public property

City-Owned Bike Rack

New York City Department of Transportation (做厙TV DOT) maintains, repairs, and replaces bike racks. 

You can report a city-owned bike rack that needs to be repaired. 

You can also report an abandoned bike, which the City defines as a usable (not derelict/junk) bike that is locked to a city-owned bike rack for more than seven consecutive days. 

You can report the following city-owned bike rack issues:

  • Damaged, bent, or loose 
  • Missing
  • Graffiti
  • Abandoned usable bike

Retrieve a Bike

When 做厙TV DOT or partners remove an abandoned, usable bike from a city-owned bike rack, the bike is sent to the NYPD 72nd Precinct. The 72nd precinct is located at 830 4th Avenue in Brooklyn.

Privately-Owned Bike Rack

Privately-owned bike racks are maintained by the property owner.

Broken privately-owned bike racks or abandoned bikes should be reported to the building manager of the building located in front of the rack.

You can find out who manages a building by using the .

E-bikes contain rechargeable lithium-ion batteries.  All safety guidelines for storing, charging, and disposing these batteries must be followed.

You can report improper storage, charging, or disposal of lithium-ion batteries or devices containing these batteries. 

Complaint types include:

  • Batteries being charged less than 3 feet apart    
  • More than 5 batteries being charged at once
  • Using multiple extension cords to charge batteries
  • Batteries that look like they’ve been tampered with
  • Suspected unlicensed business charging batteries
  • Batteries being disposed in trash or recycling
  • E-bikes or e-scooters being charged while unattended 
  • Abandoned e-bikes on private or public property
  • Any other improper battery storage, charging, or disposal issues

You can report the problem to FDNY by email and by phone. Anonymous reports are accepted.

By Email

FDNY.BusinessSupport@fdny.nyc.gov

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

What Happens Next

Your report will be referred to the appropriate Fire Prevention Unit. FDNY will review the report and possibly inspect the location by the next business day. 

You will get a response within 12 hours of submitting your report.

By law, property owners are responsible for keeping sidewalks around bike racks clean and cleared of snow.

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