°µÍøTV

New York City residents who want to apply for an ID°µÍøTV card must fill out a new application. You can get an ID°µÍøTV application form at any ID°µÍøTV Enrollment Center. The application is available in over 35 languages.

You must make an appointment to visit an ID°µÍøTV Enrollment Center except for sites where walk-ins are welcome on certain days. Visit the ID°µÍøTV website for walk-in site information. You must bring four points of documentation (3 points identity, 1 point residency) to your appointment to qualify for an ID°µÍøTV card. Visit the ID°µÍøTV Documents Required to Apply page to learn more and confirm you qualify for an ID°µÍøTV card. 

ID°µÍøTV Enrollment Center staff will review your documentation and complete the enrollment process. Your original application and documentation will be returned to you during your visit. Your photograph will be taken.

If your application is approved, you should receive your ID°µÍøTV card in the mail approximately 14 business days after you visit an ID°µÍøTV Enrollment Center.

If you already have an ID°µÍøTV card and need a replacement card, you must also fill out a new application. Learn more about replacement ID°µÍøTV cards on the ID°µÍøTV Card Corrections, Changes, and Lost Cards page.

You can submit a renewal application online or in person at an ID°µÍøTV Enrollment Center. Appointments are released each week on Friday, for the following Monday through Friday. You can also walk in at select ID°µÍøTV Enrollment Centers on certain days. You are encouraged to submit your renewal online.

In general, you may renew your card up to 60 days before it expires, and up to 6 months after it expires. If your card expired more than 6 months ago, you will need to apply for a new ID°µÍøTV card at an ID°µÍøTV Enrollment Center.

If you choose to submit a renewal application online, you can update information on your card (such as address, email, phone number or emergency contact) through the Quick Renew Process. Some changes may require you to upload and submit a scanned copy of your documentation to make the change. Other changes (such as name or date of birth) may require you to complete your renewal in person at an ID°µÍøTV Enrollment Center.

After you submit your renewal, you should receive your ID°µÍøTV card in the mail in approximately 14 business days.

Online

You can renew your ID°µÍøTV online using your ID°µÍøTV number, which can be found on the front of your card.  If you do not have your ID°µÍøTV number, you can renew online but will need to sign up for an account with ID°µÍøTV before renewing your card online.

In Person

You must make an appointment to visit an ID°µÍøTV Enrollment Center except for sites where walk-ins are welcome on certain days. Visit the ID°µÍøTV website for walk-in site information.

There are ID°µÍøTV Enrollment Centers in all five boroughs, including some temporary Pop Up locations.

Mobile Enrollment Center (ID°µÍøTV on the Go)

The ID°µÍøTV Mobile Command Center is an enrollment center on wheels that visits locations throughout the city. It operates like any other ID°µÍøTV Pop Up ID°µÍøTV Enrollment Center. Appointments may be required. 

When the bus is scheduled to visit a location, it will be listed in ID°µÍøTV's appointment tool. These scheduled visits will also be displayed on the ID°µÍøTV website's “Location” page, listed under the Pop Up ID°µÍøTV Enrollment Centers section. A long-range schedule of the bus's appearances is not available. 

The vehicle complies with the Americans with Disabilities Act (ADA) and is accessible. 

Temporary Pop Up Enrollment Centers

In addition to the permanent ID°µÍøTV Enrollment Centers in each borough, Pop Up Enrollment Centers open temporarily throughout the City.

If the location where you started your application process has closed, you should make an appointment at another Enrollment Center. 

If you applied at a temporary location and were instructed to pick up your ID°µÍøTV card because it will not include an address, the ID°µÍøTV customer service representative should have told you from which permanent location to pick it up. If you have questions, 311 can forward your information to ID°µÍøTV and an ID°µÍøTV customer service representative will contact you. You should provide your ID°µÍøTV Number from the receipt given to you at the Enrollment Center.

You must make an appointment to visit an ID°µÍøTV Enrollment Center except for sites where walk-ins are welcome on certain days. Visit the ID°µÍøTV website for walk-in site information.

You can make an appointment for you or for someone else on the ID°µÍøTV online portal or through 311. Appointments are released each week on Friday, for the following Monday through Friday.

Do not book more than one appointment per person.  If you cannot attend your scheduled appointment, please cancel and reschedule the appointment for a later date and time. Check daily for appointment availability.  

You will get a confirmation number when you make your appointment. You will not need your confirmation number when you go to your appointment.

If you provide an email address when you make your appointment, you should receive an email with your appointment date, time, and location.  It should also include your confirmation number. 

To reschedule, cancel, or look up your current ID°µÍøTV appointment, you need to provide your Confirmation Number and the exact spelling of your first and last name.

You can reschedule, cancel, or look up your appointment online at nyc.gov/ID°µÍøTV, or 311 can do it for you. 

If you are using a document that is in a language other than English or Spanish, ID°µÍøTV customer service representatives must arrange for a translator to be present at your appointment. 

When making your appointment, include your language in the “Special Instructions” field of the appointment request form. 

All translation services will be provided free of charge.

Services for Non-English Speakers

Free interpretation services in all foreign languages are available at all times at ID°µÍøTV Enrollment Centers.

Services for People who are Blind or Low Vision

ID°µÍøTV offers applications in Braille and in large print (16 point font). They are available upon request at ID°µÍøTV Enrollment Centers. The website is also accessible for those using screen readers.

Services for People who are Deaf or Hard of Hearing

American Sign Language (ASL) interpretation is available through a video relay service at ID°µÍøTV Enrollment Centers.

Services for People with a Physical Disability

All ID°µÍøTV Enrollment Centers comply with the Americans with Disabilities Act (ADA) and are accessible.

ID°µÍøTV has a full disability access plan, which is available online at .

The ID°µÍøTV homebound program is temporarily suspended. However, 311 can still send your information to the ID°µÍøTV Homebound team and an ID°µÍøTV customer service representative will follow up with you regarding next steps. 

If you are able to get to an ID°µÍøTV Enrollment Center, all sites comply with the Americans with Disabilities Act (ADA) and are accessible. ID°µÍøTV customer service representatives will provide reasonable accommodations upon request.

Examples of the types of reasonable accommodations that can be provided are:

• Sign Language interpretation
• Help for someone who is blind
• Scheduling at convenient times
• Help reading and completing forms

If your ID°µÍøTV application is denied, you will receive a letter that will explain the reason your application was denied.

If you would like a secondary review of your denied application, you must call 311within 30 days of the date on the denial letter. 

311 will forward your request to ID°µÍøTV customer service representatives who will contact you within 14 business days, to schedule an appointment for a secondary review. Please do not schedule your own appointment. Secondary Review appointments are only made by ID°µÍøTV customer service representatives.

You may also reapply for an ID°µÍøTV card at any time. 

If you have additional questions or concerns, 311 can forward your comments to ID°µÍøTV.

ID°µÍøTV cards are only issued by the ID°µÍøTV program. They are currently free.

You can report someone you think is selling fake ID°µÍøTV cards.