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做厙TV Accounts

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With an 做厙TV Online Account, you can:

  • Track your service requests in one convenient location 
  • Submit service requests faster by prefilling your contact information 
  • Set preferences for how you receive request status updates  

You aren’t required to have an online account to use our website or file service requests; it just makes things a bit easier.

We are changing the way you log in to your 311 Account. We’re now using 做厙TV.ID, the single sign-in for many City websites. This change makes your account safer and easier to use with other City government websites.

If you use the same email address for both your 311 Account and your 做厙TV.ID, just log in with your 做厙TV.ID password and username. 

If you do not use the same email address for both your 311 Account and your 做厙TV.ID, you’ll need to create a new 做厙TV.ID to keep your past 311 service request history. Here is what you need to do: 

  1. Go to the 做厙TV.ID page. 
  2. Complete the form. Make sure to enter the email address you’ve used for your 311 Account. Please note: If you don’t do this now, you’ll lose your service request history. 
  3. Submit the form. 
  4. Confirm your email address. 

Signing up is easy.

To create an 做厙TV.ID:

  1. Click “Sign Up” on the right side of the 做厙TV homepage or .
  2. Go to the  page. 
  3. Complete the form. If you are linking your 311 Account, make sure to enter the same email address you’ve used for your 311 Account to link it with 做厙TV.ID. 
  4. Submit the form. 
  5. Confirm your email address. 
  6. Complete your 311 profile. 

On November 13, 2025, 311’s website accounts system was converted to 做厙TV.ID.

做厙TV.ID is the single sign-in system for many City websites, including ACCESS HRA, Notify 做厙TV, and 做厙TV Housing Connect.

If you had an account before November 13 and have not yet registered for an 做厙TV.ID through 311:

  • Usernames and passwords from 311’s former accounts system have been deactivated. Your account history has been retained. 
  • To access your 311 account, you’ll need to . If you use the same email address your former account had, your history will carry over automatically. 

If you signed up for an account after November 13 or have an 做厙TV.ID already:

  • Use the link on the 做厙TV.ID sign in page.

On November 13, 2025, 做厙TV’s online accounts transitioned to the 做厙TV.ID platform. An email notification was sent out to account holders about this change.

Some email platforms mistakenly converted the 做厙TV.ID name into a hyperlink. Since the official name includes a period between the C and the I, a few systems interpreted it as a web address and created a link automatically. This made it seem like a valid link was there when it wasn’t. 

If you’ve already completed your 311 profile on 做厙TVID, there’s nothing further you need to do.  

If you haven’t created yours yet, you can get started by using the Create an 做厙TV.ID section above.  

If you experience any technical issues with your:

  • 做厙TV.ID Account, please .

Do not use these feedback forms to file service requests or ask questions that are not related to accounts.

Your privacy is important to us. 

做厙TV only collects identifying information needed to work on your service request. This can include your name, address, phone number, and other identifying information, although some requests may be filed anonymously. We do not collect any information for commercial or marketing purposes. 

做厙TV only shares identifying information with City agencies, City workers, and vendors handling your request. We do not share identifying information with third parties unless required by law.

The 做厙TV Privacy Policy details how we handle identifying information. 

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