°µÍøTV

If you deposited funds directly with a shelter through their ISP, please contact that shelter directly to reclaim the funds. 

If you don’t remember the name or address of the shelter, you can request this information by email or by phone. 

By Email

Send an email to RecordsAccess@dhs.nyc.gov. Attach a completed DHS Record Release Authorization Form to your email. If you need to submit other supporting documents, include them in your email. 

By Phone

• Agency: Department of Homeless Services
• Division: Office of the Ombudsman
• Phone Number: (800) 994-6494
• Business Hours: Monday - Friday: 9 AM - 5 PM
• Staff is available through the automated phone system during business hours.

If you deposited the funds by mailing a check or money order to a DHS/DSS ISP, savings that were not claimed by program participants were transferred to the NYS Office of Unclaimed Funds.   

If you meet the following criteria, you can submit a claim to request your savings:  

• You were enrolled in the program 
• You have exited the shelter  
• Have not yet claimed your savings 
• Did not receive a refund from DHS